Which behavior best demonstrates sensitivity to the needs of others?

• A. Ignore concerns
• B. Listen actively and accommodate
• C. Take credit for others' work
• D. Publicly criticize

Answer: (B)

Sensitivity to others' needs is best demonstrated when you listen actively and accommodate. Active listening means giving your full attention, noticing both what is said and what isn’t said, and reflecting back to confirm understanding. It also involves asking clarifying questions and adjusting your responses to align with the other person’s concerns. When you listen this way and then take steps to accommodate—whether by offering help, adjusting plans, or providing resources—you show you value their perspective and are ready to support them. This builds trust, reduces misunderstandings, and fosters cooperation, which is essential in any teamwork or customer-service context.

Ignore concerns signals disinterest and can leave problems unresolved. Taking credit for others’ work undermines trust and respect within a team, and publicly criticizing someone can erode morale and damage relationships. So the approach that centers on truly hearing others and adapting to meet their needs best reflects sensitivity.