When resolving a workplace conflict, which action is recommended?

• A. Involve a supervisor or mediator
• B. Publicly discuss in front of others
• C. Escalate with no mediation
• D. Ignore the issue

Answer: (A)

When a workplace conflict arises, using a neutral facilitator helps ensure a fair and structured resolution. A supervisor or mediator can stay objective, guide the conversation, and establish respectful rules so both sides are heard. They can clarify the underlying needs, keep discussions on track, and help generate workable solutions that align with policy.

Publicly discussing the issue in front of others often increases tension and blame, making it harder to reach agreement. Escalating without mediation skips a guided problem-solving process and can widen the dispute. Ignoring the issue allows resentment to grow and can lead to bigger problems down the line. Involving a supervisor or mediator provides a controlled environment to address the conflict effectively.