When dealing with team conflict, which action is emphasized?

• A. Establish authority and demand compliance.
• B. Express respect for others' ideas and empathize.
• C. Avoid addressing the issue.
• D. Blame someone else.

Answer: (B)

When team conflict arises, the action emphasized is to express respect for others' ideas and show empathy. This approach creates a safe space for open dialogue, helping each person feel heard and valued. Active listening and validating feelings help reveal underlying interests, so the group can collaborate toward a solution that works for more people, not just for one side. It’s more effective than trying to command compliance, which can suppress input and breed resentment; ignoring the issue allows the conflict to fester; and blaming someone else heightens defensiveness and blocks collaboration. Modeling respect and empathy builds trust and keeps the team focused on constructive resolution and shared goals.