What should you do if a traveler does not speak English?

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Clear communication with travelers who don’t speak English is achieved by using interpreters, plain language, and adapting your approach to the situation. Interpreters provide accurate, real-time translation of important information like instructions, rights, and required procedures, which helps prevent misunderstandings and safety risks. Waiting for a translator, relying on gestures alone, or ending the conversation can delay action and lead to misinterpretation or noncompliance. When an interpreter isn’t immediately available, use plain language, confirm understanding, and, if possible, provide translated materials or visual aids. Always ensure the traveler understands what to do next and what to expect, while maintaining courtesy and adherence to procedures.