What is the first step to handle a workplace conflict between colleagues while maintaining professionalism?

• A. Address with a calm, private discussion
• B. Document concerns
• C. Involve a supervisor or mediator
• D. Follow policy

Answer: (A)

Starting with a calm, private conversation with the colleague handles the issue in a way that preserves professionalism. It keeps the focus on specific behaviors and their impact rather than on personal fault, which helps reduce defensiveness and sets a constructive, solution-oriented tone. This approach gives both sides a chance to be heard, clarifies misunderstandings, and establishes a path forward with concrete next steps. Documenting concerns, involving a supervisor or mediator, and following policy are important steps too, but they belong after attempting a direct, respectful dialogue as the first move.