What is the correct approach when a traveler with a disability requests an accommodation?

• A. Provide reasonable accommodations, determine need, and coordinate with appropriate services to ensure access
• B. Refuse accommodations
• C. Delay decision until review by committee
• D. Deny accommodations to avoid delays

Answer: (A)

Providing equal access means applying the obligation to offer reasonable accommodations and engaging in an interactive process to determine what will help the traveler access services. When a traveler with a disability requests an accommodation, respond promptly, listen to the barrier they’re experiencing, and determine a reasonable accommodation that can remove that barrier. Then coordinate with the appropriate services or offices to implement the accommodation, ensuring privacy and dignity throughout the process. This approach keeps access inclusive, practical, and compliant, rather than denying or delaying accommodations.