In the example of resolving a team conflict, what action did the leader take to address it?

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Multiple Choice

In the example of resolving a team conflict, what action did the leader take to address it?

Direct, private communication is the appropriate first move when a leader needs to address a team conflict. Speaking with the involved employee face to face in a formal setting shows respect, invites the employee to share their perspective, and allows the leader to clarify expectations and impact. This approach helps de-escalate tension, preserves trust within the team, and creates a concrete plan for improvement or follow-up. Terminating immediately bypasses due process and isn’t an example of constructive conflict resolution. Bringing the issue up in a public team meeting would put the employee on the defensive and escalate the problem. Simply documenting and ignoring it avoids accountability and lets the behavior continue, harming team dynamics.

Direct, private communication is the appropriate first move when a leader needs to address a team conflict. Speaking with the involved employee face to face in a formal setting shows respect, invites the employee to share their perspective, and allows the leader to clarify expectations and impact. This approach helps de-escalate tension, preserves trust within the team, and creates a concrete plan for improvement or follow-up.

Terminating immediately bypasses due process and isn’t an example of constructive conflict resolution. Bringing the issue up in a public team meeting would put the employee on the defensive and escalate the problem. Simply documenting and ignoring it avoids accountability and lets the behavior continue, harming team dynamics.

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