How should you handle confidential or sensitive information encountered on the job?

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The main idea is safeguarding sensitive information by limiting access to those who are authorized and using the proper chain of command for any disclosures. In the field, information you encounter often has privacy and security implications, so you must treat it as confidential unless you’re explicitly authorized to share it. Share only with colleagues or agencies who have a legitimate need to know and only in ways that align with your agency’s policies. If a disclosure is required, follow the established chain of command or designated privacy or security offices so the appropriate approvals and safeguards are in place. This approach protects individuals’ privacy, maintains the integrity of investigations, and reduces risk of unauthorized exposure.

Disclosing information broadly without authorization or publicly sharing sensitive data undermines confidentiality and can violate laws and policies. Similarly, retaining information indefinitely and ignoring privacy rules disregards legal requirements and can lead to serious consequences.